All IONS Clean Air devices come with a 1-year warranty
What is the warranty on IONS products?
All IONS Clean Air devices come with a 1-year warranty.
This warranty becomes effective at the date of purchase. Please retain your proof of purchase.
Our devices are engineered for high performance on a continual basis. If an IONS device is used how it is intended and there is an issue within the warranty period, we will happily assist you.
Should you encounter an issue within the warranty period, send the product back to us for an extensive review of the device. Please note that shipping charges to send the device is at the customer's expense.
Once we have reviewed the device and have determined the cause of the issue to be a manufacturing defect, we will replace the device. Should our review conclude that it is not a manufacturing defect, the device will not be replaced.
Please note the warranty does not cover:
- Device purchases from unauthorised dealers or sellers
- Habitual wear and tear, including parts that may wear out over time
- Accidental damage
- Damage as a result of use not in accordance with recommended device handling and maintenance
- Damage from external sources such as weather, power surges or outages, and transit.
- Faults or damage caused by negligence, misuse, and/or careless handling and operation of the device
- Damage or device failures caused by circumstances outside of IONS Clean Air's control
- Faulty assembly or installation if the work was not carried out by IONS Clean Air
- Repairs or amendments to the device carried out by external parties other than IONS Clean air